Adding an authorised person to your account.

There are times when you need to provide other people access to your account so they can submit support tickets, add services, billing enquiries etc.  For security reasons and to keep an accurate audit trail on your account and allow to correspond with additional "authorised" people, you will need to take the following steps.

  1. Log into your client account here
  2. Click Update your details
  3. Click Contacts/Sub Accounts
  4. Then enter in the details of the new authorised person.  Make sure you choose email preferences whether they receive and open Support Emails, Invoice Emails etc.
  5. OPTIONAL STEP: If you want to give this additional person access to your account, please make sure you enable "Tick to configure as a sub account with client area access, and choose the correct permissions.
  6. Then click Save Changes.
A gentle reminder is that you need to make sure that if and when this person leaves your organisation, you will need to remove them from your account.
  • 179 Users Found This Useful
Was this answer helpful?

Related Articles

Upgrading or Downgrading your plan

If you need to upgrade or downgrade your webhosting and/or email hosting, please follow these...

Add email account to your hosting

You can add email accounts to your hosting plan by following these simple steps. Log into your...

Automatic configuration guide for Outlook 2010 with Exchange 2007

Synopsis: This guide will show you how to automatically configure Outlook 2010 with Exchange...

I am unable to access my FTP account

When you open an account with us, you are sent an email with a username and password.  This...